Thank you for choosing Aerol. This Shipping Policy, though not exhaustive, outlines the important terms and conditions related to the shipping, delivery, and handling of products purchased or requested through aerolgroup.com.

Order Processing

All orders and inquiries are processed during regular business hours, excluding weekends and public holidays.

Order processing times may vary depending on (but not limited to):

• Product availability
• Order quantity
• Manufacturing schedules
• Custom packaging requirements
• Delivery location

Delay in the order processing in case of incomplete information, pending payment receipt or verification, or other unforeseen circumstances can occur.

Shipping Coverage

Aerol ships products across domestic and international locations, subject to applicable regulations, service availability, and jurisdiction of approved logistics partners. It may not be feasible to ship goods through a customer recommended logistics company.

Certain products may have shipping restrictions depending on local laws, transportation regulations, or hazardous material classifications.

For remote or restricted locations, additional delivery time and charges may apply.

Shipping Charges

Shipping & Freight charges are calculated based on:

• Delivery location
• Weight and dimensions of the shipment
• Shipping method selected
• Order quantity
• Applicable taxes and duties

Generally, orders are executed on ‘To-Pay’ basis at standard / contractual shipping rates by our approved logistics partners. Customers may request for the Shipping costs, prior to order confirmation, or invoicing.

All taxes, duties, door delivery, unloading, detention charges, or clearance fees for shipments shall be the responsibility of the customer unless otherwise agreed in writing.

Estimated Delivery Time

Estimated delivery timelines are provided for reference purposes only and may vary due to:

• Carrier delays
• Weather conditions
• Customs clearance
• Regulatory inspections
• Public holidays
• Transportation disruptions

Aerol does not guarantee exact delivery dates and shall not be liable for delays caused by third-party logistics providers or circumstances beyond reasonable control.

Shipment Tracking

Where applicable, shipment tracking details may be provided after dispatch.

Tracking availability depends on the shipping partner and delivery method selected.

Customers are responsible for monitoring shipment updates and ensuring availability at the delivery location.

Delivery Conditions

Customers must provide accurate shipping information, including:

• Full delivery address
• Contact number
• Recipient details
• Applicable delivery instructions

Aerol shall not be responsible for delays, losses, or failed deliveries caused by incorrect or incomplete shipping information.

Logistics partners may insist for a confirmation of receipt of goods as proof of delivery.

Damaged or Missing Shipments

Customers are advised to insure goods against transit risks and inspect shipments immediately upon delivery.

If any package appears damaged, tampered with, or incomplete:

• Notify the Insurance company (if insured) and logistics service provider immediately, in writing.
• Report the issue to Aerol within 48 hours of delivery.
• Provide photographs and supporting documentation where applicable.

Aerol will provide all necessary cooperation for claiming compensation.

Failed Delivery Attempts

If delivery fails due to:

• Recipient unavailability
• Incorrect address
• Refusal to accept shipment
• Failure to provide required documentation
• Failure to unload or failure to collect goods from transporters warehouse

additional shipping or re-delivery charges may apply.

Aerol reserves the right to cancel or return shipments after repeated failed delivery attempts at the cost of the customer.

International Shipping

International shipments may be subject to:

• Customs inspections
• Import regulations
• Duties and taxes
• Country-specific restrictions

Customers are responsible for ensuring compliance with local import laws and regulations before placing an order.

Aerol shall not be liable for delays, confiscation, or rejection caused by customs authorities or regulatory agencies.

Force Majeure

Aerol shall not be held responsible for order execution delays, shipping delays or non-delivery caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Transportation disruptions
• Labor strikes
• Pandemics
• War or civil unrest
• Supply chain interruptions

Changes to Shipping Policy

Aerol reserves the right to modify or update this Shipping Policy at any time without prior notice.

Updated versions will be published on this page with the revised effective date.

Contact Information

For shipping-related inquiries, assistance, or support, please contact Aerol through the official contact page available on aerolgroup.com.