At Aerol, customer satisfaction is important to us. This Refund Policy outlines the important conditions related to returns, replacements, cancellations and refunds for products and services offered through aerolgroup.com.
This list of conditions is not exhaustive and Aerol reserves the right to make exceptions or modify these terms based on specific circumstances or to comply with applicable laws.
Aerol reserves the right to refuse a return, refund or exchange at our discretion for reasons not specifically listed below.
General Policy
Due to the technical nature of our products, all refund, replacement and return requests are subject to review and approval by Aerol. Refunds, returns or replacements may only be considered in cases where products are confirmed to be defective or incorrect material, substantially different from order are received by the buyer or ordered material is not received within a reasonable time. Damaged goods received by the buyer may be required to be compensated by the logistics partner.
Customers are advised to inspect all products immediately upon delivery and report any issues within the specified time frame.
Eligibility for Refunds or Returns
A refund or replacement request may be considered for the following conditions:
- The product was damaged during transit.
- The wrong product was delivered.
- Manufacturing defect is established in the product.
- The shipment is incomplete or items are missing.
- The product received does not match the order specifications.
To be eligible, products must:
- Be unused and in original condition.
- Be returned in original packaging where applicable.
- Include supporting documents, invoices, photographs, or proof of issue.
Non-Refundable Items
Refunds or returns will generally not be accepted for:
- Used or partially used products.
- Products damaged due to improper handling or storage.
- Custom-manufactured or specially formulated products.
- Bulk orders manufactured specifically for a customer.
- Products purchased under clearance, promotional, or special pricing.
- Delays caused by shipping carriers or customs authorities.
Aerol reserves the right to reject refund requests that do not meet the eligibility requirements.
Reporting a Problem
Customers must report damaged, defective, or incorrect products within 48 hours of delivery.
To initiate a request, customers should provide:
- Order or invoice details
- Product information
- Description of the issue
- Supporting photographs or videos where applicable
Requests submitted after the specified timeframe may not be eligible for review.
Return Authorization
Products must not be returned without prior approval from Aerol.
If a return is approved, customers may receive:
- Return instructions
- Authorized return address
- Shipping guidance
- Replacement or refund details
Acceptance of unauthorized returns may be refused, returned to the sender or disposed without any compensation.
Refund Process
Approved refunds will be processed through the original payment method where applicable.
Refund processing times may vary depending on:
- Payment provider
- Banking institution
- Transaction method
- Verification requirements
Shipping charges, duties, taxes, or handling fees may be non-refundable unless otherwise agreed by Aerol.
Replacement Policy
Where applicable, Aerol may choose to provide a replacement product instead of a monetary refund.
Replacement timelines depend on product availability, manufacturing schedules, and shipping conditions.
Order Cancellation
Orders may only be cancelled before dispatch or initiation of production, unless the order are agreed to be irrevocable.
Custom, bulk, or specially manufactured orders may not be eligible for cancellation once procurement of inputs or the production has started.
Aerol reserves the right to deduct applicable administrative, processing, or material costs due to cancellations.
Limitation of Liability
Aerol shall not be liable for:
- Indirect or consequential losses by the use of the product
- Business interruption
- Loss of profits
- Improper product usage
- Damage caused by incorrect application or storage
- Performance of product not as per expectations
Customers are responsible for establishing acceptability and usefulness of the product for the intended application, including trying a sample prior to bulk ordering and using products according to recommended safety and technical guidelines.
Changes to Refund Policy
Aerol reserves the right to modify or update this Refund Policy at any time without prior notice.
Updated versions will be published on this page with the revised effective date.
Contact Information
For refund, return, or replacement-related inquiries, customers may contact Aerol through the official contact page available on aerolgroup.com.